Direction：
The situation at the Cordis plant illustrates how important controls are to managers. The control 'alert' in this case, Mozart’s Symphony No.40, has a unique way of making everyone in the plant aware that a situation needs to be addressed. Cordis managers have found something that works for them. And that’s what all managers are looking for: appropriate controls that can help pinpoint specific performance gaps and areas for improvement.
Recorded by Matthew Moore