Chapter 11 Managerial Communication and Information Technology:
Learning Objectives
Lecture Outline
Key Terms
Understanding Communication
What Is Communication
Functions of Communication
Interpersonal Communication
Methods of Communicating Interpersonally Overcoming the Barriers
Barriers to Effective Interpersonal Communication
Organizational Communication
Formal Versus Informal Communication
Direction of Communication Flow
Downward Communication Upward Communication
Lateral Communication
Diagonal Communication
Organizational Communication Networks
Types of Communication Networks
The Grapevine